Kora AI Pte Ltd (“Kora”, “we”, “us”, or “our”) is committed to safeguarding the privacy and security of your personal data in compliance with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website [insert website URL] (the “Website”) or use our services. By accessing or using the Website, you consent to the data practices described in this Privacy Policy.
1. Definitions
In this Privacy Policy:
• Personal Data refers to data, whether true or not, about an individual who
can be identified from that data, or from that data and other information to
which we have or are likely to have access.
• Customer means an individual who (a) has contacted us to inquire about our
services, or (b) has entered into an agreement with us for the provision of
services.
2. Personal Data We Collect
We may collect the following types of Personal Data, depending on your interaction
with us:
• Identity and Contact Information: Name, email address, telephone number,
and mailing address.
• Technical Data: IP address, browser type, operating system, access times,
and referring website addresses.
• Usage Data: Information about how you use our Website, such as pages
visited and features accessed.
• Marketing and Communication Data: Preferences for receiving marketing
materials and communication history.
• Transaction Data: Details related to services purchased, including payment
information (processed securely via third-party payment providers).
We collect this data when you:
• Register or create an account on our Website.
• Subscribe to our newsletters or marketing communications.
• Contact us via forms, email, or other communication channels.
• Use our services or interact with our Website.• Provide feedback or participate in surveys.
3. How We Collect Personal Data
We collect Personal Data through:
• Direct Interactions: When you voluntarily provide information via forms,
account creation, or correspondence.
• Automated Technologies: We use cookies and similar tracking technologies
to monitor Website usage and improve user experience. You may modify your
browser settings to decline cookies, but this may affect Website functionality.
For more details, refer to our Cookie Policy [insert link to Cookie Policy].
• Third Parties: We may receive Personal Data from third-party service
providers (e.g., payment processors or analytics providers) or partners, only
with your consent or as permitted by law.
4. Purposes of Collecting, Using, and Disclosing Personal Data
We collect, use, and disclose your Personal Data for the following purposes:
• To provide and manage the services you request.
• To process transactions and deliver services efficiently.
• To improve and personalize your experience on our Website.
• To communicate with you, including responding to inquiries and sending
service-related updates.
• To send marketing communications, where you have consented to receive
them.
• To monitor and analyse Website usage to enhance functionality and user
experience.
• To comply with legal obligations, such as responding to regulatory authorities
or law enforcement.
• To protect the rights, property, or safety of Kora, our users, or the public.
We will inform you of any new purposes for using or disclosing your Personal Data
before proceeding, unless permitted by the PDPA or other applicable laws.
5. Disclosure of Personal Data
We may disclose your Personal Data to:
• Third-Party Service Providers: Such as payment processors, hosting
providers, or analytics firms, solely to perform services on our behalf. Theseproviders are contractually obligated to protect your data and comply with the
PDPA.
• Business Partners: With your consent, we may share data with partners to
offer you relevant services or promotions.
• Legal Authorities: When required by law, to comply with legal processes, or
to protect Kora’s rights, property, or safety.
• Successors: In the event of a merger, acquisition, or sale of assets, your
Personal Data may be transferred to a successor entity, subject to PDPA
compliance.
We do not sell, rent, or lease your Personal Data to third parties for marketing
purposes without your explicit consent.
6. Consent and Withdrawal
We will obtain your consent before collecting, using, or disclosing your Personal
Data, except where permitted by the PDPA or other laws. Consent may be obtained
through explicit agreement (e.g., ticking a box) or implied through your continued use
of the Website (e.g., accepting cookies via a banner).
You may withdraw your consent at any time by contacting us at [insert contact email
or form URL]. Withdrawal of consent may limit our ability to provide certain services,
and we will inform you of any such consequences. We will process withdrawal
requests within a reasonable timeframe.
7. Data Security
We implement reasonable security measures to protect your Personal Data from
unauthorized access, use, or disclosure, including:
• Encryption of sensitive data during transmission and storage.
• Access controls and authentication mechanisms.
• Regular security assessments and updates.
While we strive to protect your Personal Data, no method of electronic transmission
or storage is 100% secure. We will notify you and relevant authorities of any data
breaches as required by the PDPA.
8. Data Retention
We retain your Personal Data only for as long as necessary to fulfil the purposes
outlined in this Privacy Policy or to comply with legal, accounting, or reporting
obligations. For example, we may retain transaction data for up to 7 years to address
potential contractual disputes. When Personal Data is no longer required, we will
securely delete or anonymize it.
9. Your Rights
Under the PDPA, you have the following rights regarding your Personal Data:
• Access: Request access to the Personal Data we hold about you.
• Correction: Request correction of inaccurate or incomplete Personal Data.
• Withdrawal of Consent: Stop the collection, use, or disclosure of your
Personal Data.
• Data Portability: Request your Personal Data in a machine-readable format
(where applicable).
To exercise these rights, please contact our Data Protection Officer (details below).
We will respond to requests within 30 days or inform you if additional time is needed.
We may decline requests if permitted by law or if we cannot verify your identity.
10. Third-Party Links
Our Website may contain links to third-party websites or services. This Privacy
Policy does not apply to those third parties, and we are not responsible for their
privacy practices. We encourage you to review the privacy policies of any third-party
websites you visit.
11. International Data Transfers
If you are located outside Singapore, your Personal Data may be transferred to and
processed in Singapore or other jurisdictions where our service providers operate.
We ensure that such transfers comply with the PDPA and that appropriate
safeguards are in place to protect your data.
12. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse
usage, and deliver personalized content. Our Cookie Policy [insert link] provides
details on the types of cookies we use, their purposes, and how you can manage
your preferences.
13. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal
requirements, or industry standards. Updates will be posted on our Website with the
revised date indicated below. We encourage you to review this Privacy Policy
periodically. Your continued use of the Website after updates constitutes acceptance
of the revised terms, subject to your rights under the PDPA.
Last Updated: April 24, 2025
14. Contact UsIf you have questions, concerns, or requests regarding your Personal Data or this
Privacy Policy, please contact our Data Protection Officer:
Kora AI Pte Ltd
Data Protection Officer
Email: info@korapilot.ai
Address: 101 Telok Ayer Street #03-02 Singapore 068574
Website: https://www.korapilot.ai/
We will respond to all inquiries promptly and endeavour to resolve any issues in
accordance with the PDPA.
Note: This Privacy Policy supplements any other consents you may have provided to
Kora regarding your Personal Data. It does not supersede or replace such consents,
and your rights under this policy are in addition to any rights Kora may have under
the law.
